Established 1983 | Great Choice. Right Price. Best Advice.

Shipping policy

Delivery lead times are 3-14 working days and vary depending on the type of goods and method of delivery. Guidance is available on each product page. We will contact you to confirm arrangements once we have received your order. If you have any queries or specific requirements, please email sales@bedtimesuperstores.co.uk or call 02087461990 to discuss.
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Your order will be fulfilled by the delivery date set out in the Order Confirmation or, if no delivery date is specified, then within 30 days of the date of the Order Confirmation, unless there are exceptional circumstances.
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Unless otherwise agreed in writing by You and Us, the delivery of the Goods will take place at the address you have specified in the order (if the Goods are to be delivered to another address other than the registered cardholder's address, proof of address will be required).
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Provided that we deliver the Goods to the address you have specified in the order (or any other address agreed by us in writing) then the Goods will be deemed to have been delivered and we will not be liable to you for non-delivery of the Goods. We do not have to satisfy ourselves that the person who accepts delivery at the address you have provided is you (or is a person authorised by you to accept delivery of the Goods).
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Any dates and times quoted for delivery of the Goods are approximate only. The Goods may be delivered to you in advance of any estimated delivery time, giving you reasonable written notice.
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Goods delivered by us or by a third party contracted to undertake delivery on our behalf are delivered only to the inside of your doorstep. If you request that Goods are taken inside your property, or request any assistance with moving or assembly of items, then we or any third party contractor shall not be held liable or responsible for any damage to carpets, fixtures, fittings or the structure of your accommodation (e.g. plasterwork, brickwork) that may occur. It is at the customer's risk. Such an action is undertaken solely on your individual responsibility. Please note that any claims for damages arising from the above must be claimed with the buyers own insurance. Bedtime will not be held liable. Please take lengths in preparation for the delivery to remove pictures off the wall etc. To avoid accidental damage.
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Please note that all the above deliveries are subject to good road/weather conditions. We cannot be held be held responsible for road closures, accidents and adverse weather conditions, that delay your delivery.
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When a delivery date has been arranged with the customer and our delivery team arrive and the Buyer is not present to receive delivery, the Seller reserves the right to charge the Buyer a minimum of £30 per item to cover the cost of the failed delivery.-

Please note that if you request a call prior to delivery, the warning time is a guide only and may vary due to unforeseen circumstances.
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Delivery without a signature − Please be aware that Bedtime Superstores and our delivery teams require a signature at time of delivery. However, if you are unable to be present at time of delivery and you request the goods to be left with a neighbour or in a safe place, Bedtime Superstores will do so with the presence of a signed note from the customer stating to that effect. Upon delivery, the driver will take the note and a signature from the person the goods are being left with as proof of doing so. If goods are left at customers request and upon returning to the property find that the goods are not present, Bedtime Superstores will not be held reliable or responsible. This is undertaken at the risk of the customer.
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Please note that many of our products/furniture is flat packed for home/self assembly. It is the responsibility of the customer to assemble the items or arrange for a competent third party to do so at their own expense. If you are local to our store, Bedtime Superstores might be able to arrange assembly for you.